Two weeks ago, during a critical moment while I was shooting on a photography assignment, my Canon 5D Mark II started giving me an “Error 01” message saying there was a communication error between the lens and the camera. I called my most favorite Canon rep and he suggested that I try the lens on a second body, just to make sure it was the lens and not the body. (I had a whole boatload of trouble with my first 5D Mark II). I put the troublesome lens, my favorite 24-105 f/4 IS USM, on my older Canon 5D and instead of intermittent error messages, the camera would lock the mirror up and I’d have to turn the camera off in order to get it functioning again. Both bodies worked perfectly with all the other lenses in my kit. I started searching for a new lens to buy because I had a sunset location to be at in 2 hours (YIKES). Every camera store I called had the lens on back order. I was luckily able to secure a loaner. Sure enough, the loaner lens worked perfectly on both bodies and I subsequently sent my malfunctioning 24-105 to the Canon Repair Center in Irvine. I am a Silver member of CPS and they turned the lens around in about a week. I’ve tested it briefly and it appears to be in good working order. They even replaced a few extra parts and put the lens back into virtually new condition. Thank you Canon!!! Here are a couple of photos which I am fond of, both of which were made with the Canon 5D Mark II and the 24-105 f/4 IS USM lens.
images copyright © 2009 Susan Seubert Photography